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Special Information for Our Clients

Arriving for Appointments: We encourage all of our clients to arrive at least 10 minutes early for their appointments to allow time to unwind and have a beverage before your service. Starting your appointment on time allows you to receive a relaxing, leisurely service. We cannot guarantee that all services will be completed for late arrivals. See Cancellation & No Show Policy information for late arrivals.

Rescheduling: To accommodate your appointment needs, we recommend you schedule your next service before leaving the salon. This ensures a time and day especially for you.

Prices: Prices are subject to change without notice and vary by service provider. Our professional's pricing is based on their current skill set. As they continue to advance in their profession their prices will increase accordingly. Other factors, such as, hair length and volume will affect pricing.

Children: Your children are welcome with an appointment. For their safety, children must be supervised at all times. If they are disturbing other guests, they will be asked to leave.

Personal Property: We regret we cannot be held responsible for loss or damage to personal property, including clothing and accessories. For your protection, please keep all valuables with you during your appointment.

Gift Cards: Exchangeable for service and products only. Gift certificates have no cash value and are subject to cancellation policy.

Returns: All retail items (products, etc.) are non-refundable but can be exchanged for alternate products or returned for in-store credit. Make-up and styling tools are not returnable.

Cancellation & No Show Policy

CANCELLATIONS: Your appointment time is reserved just for you. If you are unable to keep your appointment, please notify us 24-hours in advance to avoid charges. You will be charged 50% of the service the first time, and 100% all other subsequent times you fail to cancel. Advance notice will help us utilize our availability and accomodate our clients' needs.

NO SHOWS: Appointments that are missed without notice given will be charged a "NO SHOW FEE" of 50% of appointment. It is a small amount that will help us to cover our losses.

LATE ARRIVALS: (beyond 15 minutes) - will be accommodated if possible. It may be necessary to cancel part of the scheduled services. There may be a 50% service fee, if a service must be canceled due to a late arrival.